FAQ’s

Frequently asked questions:

 How do I customize a product/order?

Choose the item you are wanting to customize and write any customizations (such as font, colors, designs etc.) in the additional information text box at checkout. Or send me a message on any of my socials with your idea so we can customize the perfect order for you.

How do I contact you?

For all general inquiries send me a message on any of our socials! If there has been an issue with your order or you need help contact us at: info@decalstudio23.com or through the “contact us” page on my website.

How do I place an order?

You can place orders directly on my website decalstudio23.com or from my instagram/facebook shops page. For custom orders just send me a message/email!

Are your decals safe on my car’s paint?

Yes! We use high quality vinyl for our decals that do not damage your vehicles paint. Unless the paint quality on your vehicle is incredibly low, the decals are highly unlikely to remove or affect the paint on the car in any way.

Can I see a mock up/proof before shipping my order?

Absolutely! I am more than willing to work with you on a custom design to ensure I am creating exactly what you want before sending it, just send me a message/email and we can start designing.

What forms of payments do you accept?

VISA, MasterCard, American Express, and Discover credit cards, Apple Pay. For in person transactions we accept Cash, PayPal, Venmo, Cash app, I also have a card reader for in person card transactions.

Refunds and cancellation?

Unfortunately we do not offer refunds or cancellations, the only exception is if there are missing or incorrect items. Please refer to our shop policies on my website under “Shop Policies”.

Shipping & processing?

Please allow 2-3 days for processing, unless you are customizing an order it can take up to 3-5 days to ensure I have enough time to crate the product exactly how you want. If you order after 2pm on Friday your order may not be shipped until the following Monday as the post office is closed. Excluding holidays.